Shipping Policy
Last updated: 1/13/2026
At Zenora Mats, we aim to deliver your orders safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing Time
- All orders are processed within 1–2 business days
- Orders are not shipped or delivered on Sundays or public holidays
- During high-volume periods (sales, festivals), processing time may be slightly longer
2. Shipping Locations
- We currently ship across India
- At this time, international shipping is not available
3. Estimated Delivery Time
Delivery timelines may vary based on your location:
- Metro Cities: 3–5 business days
- Non-Metro / Rural Areas: 5–8 business days
Delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout
- Any free-shipping offers will be clearly mentioned on the website or product page
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS
- You can track your shipment using the provided courier link
6. Delivery Issues
If you experience:
- Delayed delivery
- Damaged package
- Missing items
Please contact us within 48 hours of delivery with your order ID and photos (if applicable).
📧 Email: support@zenoramats.com
7. Incorrect Address or Failed Delivery
- Please ensure your shipping address and contact details are accurate
- Zenora Mats is not responsible for delays or non-delivery due to incorrect or incomplete addresses
- Re-shipping costs (if any) may be borne by the customer
8. Contact Us
For any shipping-related questions or concerns, reach out to us:
📧 Email: support@zenoramats.com
🌐 Website: https://zenoramats.com
