Refund & Returns Policy

Last updated: 1/13/2026

At Zenora Mats, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully.

1. Returns Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The item is unused and in original packaging
  • The return request is made within 7 days of delivery

❌ We do not accept returns for:

  • Used or washed products
  • Items damaged due to misuse or mishandling
  • Orders placed during clearance or special sale events (unless damaged)

2. How to Request a Return

To initiate a return, please contact us with:

  • Order ID
  • Product images (if damaged/defective)
  • Reason for return

📧 Email: support@zenoramats.com

Our team will review your request and respond within 24–48 hours.

3. Return Pickup & Shipping

  • If the return is approved due to damage or wrong item, we will arrange a pickup or provide return instructions.
  • For other eligible returns, customers may be required to ship the product back to us.
  • Return shipping costs (if applicable) will be communicated during approval.

4. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days
  • The refund will be credited to the original payment method
  • Shipping charges (if any) are non-refundable

5. Replacement Policy

If you receive a damaged or incorrect product, you may choose:

  • A replacement, or
  • A full refund

Replacement products will be shipped at no extra cost.

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order or before dispatch
  • Once the order is shipped, cancellation is not possible

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or payment app
  • Contact your card issuer or bank
  • If the issue persists, contact us at support@zenoramats.com

8. Contact Us

For any questions regarding refunds or returns, feel free to contact us:

📧 Email: support@zenoramats.com
🌐 Website: https://zenoramats.com